Shipping Policy

Shipping Policy

Thank you for shopping with Ecceled.store! We are committed to delivering your order in a timely, safe, and cost-effective manner.  Please read our shipping policy carefully for detailed information about our shipping processes.

1. Processing Time

  •  Orders are processed within 3 business days after payment is received.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • If we experience a high volume of orders, processing may be delayed. You will be notified if there is any significant delay in your order.

2. Shipping Methods and Estimated Delivery Times

We offer the following shipping options:

  • Standard Shipping: Estimated delivery time if 14 business days.

  • Express Shipping:  Estimated delivery time if 7 business days.

Delivery times vary based on your location and the shipping method selected. Please note that delivery times are estimates and may be impacted by carrier delays, weather, or unforeseen circumstances beyond our control. 

3. Shipping Rates

Shipping costs are calculated at checkout and depend on the size and destination of your order. We occasionally offer free shipping promotions, which will be clearly communicated on our website.

4. International Shipping

We currently ship to most countries.

  • Delivery times for international orders are typically 14 business days, but may vary depending on customs processes in your country. 
  • Customers are responsible for any customs duties, taxes, or import fees associated with their order. 

5. Order Tracking

Once your order has been shipped, you will receive a confirmation  email containing your tracking number. You can track your order directly through the shipping carrier's website.

6. Undeliverable Packages

If a package is returned to us due to an incorrect shipping address, refusal to accept delivery, or other reasons, we will contact you to arrange for reshipment. Additional shipping fees may apply.

7. Damaged or Lost Packages

  • We are not responsible for packages lost or damaged in transit. However, if your package arrives damaged, please contact us within 3 days of receiving the order. Include photos of the damaged item and packaging for assistance. 

  • For lost packages, please contact the shipping carrier directly with your tracking number for further assistance. We'll do our best to help you resolve the issue. 

8. Changes to Your Shipping Address

If you need to update your shipping address, please contact us at support@ecceled.store within 24 hours of placing your order. Once an order has been shipped, we cannot change the shipping address. 

9. Contact Us

If you have any questions or concerns about our shipping policy, please reach out to us at support@ecceled.store. We're here to help!